Web.com reviews bbb
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How would you rate Web.com? Show Business's Favorite Review “Customer service is awesome”10/11/22 Customer service is awesome. Love the templates provided and how easy it is to create a wesbite. See full review Top Positive Review “Awesome Assistance!”Audreena C. 10/21/22 I've had this website for years with the goal of using it for a career change. Of course, once I finally choose to edit it, I can't sign in and access it... Ron to the rescue! He was very helpful in assisting me with getting my credentials in order while also sharing information to help me save money. He went above and beyond during our conversation today and it was greatly appreciated. Thanks again, Ron! See positive reviews Reviews (32,300)
October 21st, 2022 Verified purchase I've had this website for years with the goal of using it for a career change. Of course, once I finally choose to edit it, I can't sign in and access it... Ron to the rescue! He was very helpful in assisting me with getting my credentials in order while also sharing information to help me save money. He went above and beyond during our conversation today and it was greatly appreciated. Thanks again, Ron!
November 2nd, 2022 Verified purchase While checking up on my Web.com site, built with their online tools, I noticed a spam header had been injected into the code. I could not remove it. I called Web.com support, gave them my identification, told them the issue, and the issue was resolved within 20 minutes, while I was still on the line. Have your account number and your phone with you--they may text you as an added level of security. Good job!
BEWARE! There's no way to cancel your account through your online profile, or remove payment information. I tried to cancel through the chat online and confirm all my account info only to be told I had to call the loyalty team during call hours to stop payment for a service I don't use. Stay away at all costs! Wasted quite a bit of money due to this inconvenience. Great way to make money, terrible way to do business and build trust. Would never consider doing business with them again and warn everyone I know not to use them.
February 10th, 2017 Verified purchase fast and simple... Didn't like the fact that they don't tell me how much i«m paying after the promotional period
November 18th, 2022 Verified purchase I thank Jeff from Web.com for guiding me through my website setup...a true professional that understands every human element of my business. He was able to quickly assess my needs and make a solid plan to move forward. He has an amazing ability to connect with what my business is all about. I appreciate the ease of getting through an otherwise daunting task. Thanks so much for all your help Jeff!
November 16th, 2022 Verified purchase Frist class professional. Extremely knowledgeable, pleasant, who's willing to go the extra mile to accomplish my needs, desired expectations and goals. I would ask, may I work with him only moving forward? I'm picky and he is the 'it' factor. Take care of this man as he more than represents Web.com but yet a human being with outstanding character and integrity.
August 4th, 2016 Verified purchase So far it's easy but I would like to know my monthly cost up front after my introduction month. Most other people would as well.
October 15th, 2022 Verified purchase Overall, web.com has been a nearly perfect experience; signing up, choosing the plan I needed and once I started building the site I, found their Site Builder very intuitive and easy to use. Their customer support is probably the best I have used. They are priced slightly higher than their competitor's but, as for now getting the first year discounts, stellar support and a great builder, I'll just have to make some choices when my new customer discounts go away. Overall though; TOP-KNOTCH! Rarely waited more than a minute or two. Smart, friendly techs and this was consistent because I had to contact them several times with an SSL issue which, was mostly my fault.
October 30th, 2022 Verified purchase She knows her stuff! Wow. I have called support several times in the last week or so with the exact same issue and i kept getting bumped around.
November 18th, 2022 Verified purchase I was fortunate enough to talk to Ham today when I called to deal with my account. I have had an account with your company since 2015 and this gentleman was an absolute pleasure to work with and he was incredibly knowledgeable and new every option available to me and treated me with the utmost respect and kindness. I would hire this man if possible! I hope he can be promoted to a supervisor position because he is obviously Well Suited in that capacity!
December 15th, 2022 Verified purchase My credit card was changed, so web.com dropped my web site after 8 years without notice! It has been down for a couple of weeks while tech "support" gives me a run-around about getting it back up. Promising to reply within one business day for the past week +. Now I have given up on support and am trying to recreate my site on the new platform. Stay tuned --- don't know if this is even going to work.
Maybe I'm just not computer smart enough but I can't figure out how to add products to my store. They have limited fonts and I'm stuck with my headings blending into the background. They give lots of instructions but I am rethinking this site. Hopefully will get better.
November 21st, 2022 Verified purchase Sarah, my customer service "angel," was not only very patient with me, but also very, very professional, extremely knowledgeable and overall an extreme asset to WEB.Com. Sarah's attention to detail, along with her perseverance to help me to solve my problem truly, truly made me a WEB.Com faithful believer in great customer service! She' awesome and truly one of the best! Thank you Sarah - you're the best!
Thank you! My gratitude hopefully is known. The hard work everyone has done is much appreciated. Enjoy your day.
November 19th, 2022 Verified purchase Still trying to get used to the tools, I want to take my time with this as it is primarily an art site
November 25th, 2022 Verified purchase Needed help with a hacked email account, got through to Lady who was incredibly helpful, knowledgeable, patient, and calm, all while providing clear instructions and a fast resolution to the issue. THANK YOU, great customer support!
November 17th, 2022 Verified purchase This has been the easiest platform I've used to build a website other of my experiences with GoDaddy and Wix. I am very pleased!
February 7th, 2019 Verified purchase So far, so good. My only fear is- the website looks fairly cheap.. which makes me worry the hosting services are going to be cheap. I hope I am wrong- and if I am- I would love to partner! Thank you!
November 4th, 2022 Verified purchase After I experienced some problems your company regarding my domain name, your staff has made up for it by resolving the situation. Thank you
October 24th, 2022 Verified purchase So far, so good. Still need some assistance regarding email configurations and SSL, but confident I can be fully set up relatively soon.
October 21st, 2022 Verified purchase Mina walked me all the way through. She was patient, supportive and kind. Could not have done it without her. Now I can go out and try to save the world.
November 17th, 2022 Verified purchase Helpful. Very patient. Helped with all my questions. Happy I got this girl as the person to help me. Thank you
December 6th, 2022 Verified purchase Was having a lot of problems accessing my web site. Nate got us going in just a few minutes. Great service.
Q&A (23)Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is. See more answers (8) Answer: My initial card expired and I am just noticing charges on my new card. I've been in touch with NAB previously and they assured me it would stop (years ago) but it hasn't! See more answers (2) Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB Answer: Hi Kim! We do have an affiliate program, more info here: https :// www.web. Com/partnerships/affiliates^MB Answer: Hey - we'll need a bit more information to answer this question (type of site, etc.) - feel free to call us and we can help at 1 800 932 4678.^MB Answer: Cuthbert - we'd be happy to reach out and discuss pricing for a website for your salon! Depending on your needs, you could have a website that you self manage from $22.95 a month (with a few dollars for the first month). Feel free to reach out to us at 800 WEB HOST, check out this link https://www.web.com/make-your-own-website or private message us your phone number and we can reach out to assist. Let us know if you need any more assistance! -Mike Answer: Taylor, You can call into (844)-479-9729 and we'll help you with this! -Mike@ Web.com Answer: Hi Arif, Sorry to hear this! Please use this link to contact us and we will take care of it for you: http://feedback.web.com/e63t/ Sincerely, Executive Support Typical questions asked:
About the businessWeb.com offers subscription-based solutions including domains, hosting, website design and management, search engine optimization, online marketing campaigns, local sales leads, social media management, mobile products, and eCommerce solutions.
Business HistoryWeb.com provides a full range of Internet services to small businesses to help them compete and succeed online. Web.com is a one-stop-shop meeting the needs of small businesses anywhere along their lifecycle with affordable, subscription-based solutions including domains, hosting, website design and management, search engine optimization, online marketing campaigns, local sales leads, social media, mobile products, and eCommerce solutions. Web.com is a brand in the Newfold Digital portfolio, that was founded in 1999. Company RepresentativeReputation T. Typically responds within 8 days How do I know I can trust these reviews about Web.com?
Have a question about Web.com? Is Web com legitimate?Web.com Review. Web.com is a solid web host. The company could offer more features to justify the cost, but the services offered are more than enough to launch a standard site. The easy-to-use website builder is great for first-timers, and the team offers done-for-you website building, too.
Can I trust reviews from BBB?Unlike many review sites, including Google, they take the validity of reviews seriously. I do extensive manual monitoring of the data on the BBB and have found they are one of the most reliable sources of local business data on the internet.
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