Lỗi used or counterfeit black cartridge in use năm 2024

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‎07-29-2022 04:37 PM - edited ‎07-29-2022 04:39 PM

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Operating System: macOS 10.15 Catalina

Hi,

I have HP lasterjet p2055d printer. I am able to use it with Linux system, but it give me the following error when I do print using my macbook pro Mac OS Catlina version 10.15.7.

"used black cartridge in use"

Any idea what is happening.

Thanks

1 ACCEPTED SOLUTION

‎07-31-2022 11:41 AM

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I removed the hp folder in Computer > Macintosh HD (Usually) > Library > Printers. and then i added the printer driver again from the system preference / printers & scanners and then it worked smoothly.

I forget to say that beside that error one i see on my hp printer screen, i was having another error message on mac "“hpPostProcessing.bundle” will damage your computer. This file was downloaded on an unkown date. "

and the solution that i mentioned above (about removning the hp folder) was stated here

Thanks for your help.

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5 REPLIES 5

‎07-29-2022 10:42 PM

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The printer has detected the chip on the cartridge as previously used. Should not prevent use.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution. I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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‎07-30-2022 11:38 AM

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Thanks, so any idea why this problem only happens with the mac os system and not with the Linux system? Also not sure how can I solve this issue.

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‎07-30-2022 02:05 PM

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Not sure of a fix, but likely it does not happen on linux because it is not using SNMP to monitor the printer.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution. I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Was this reply helpful? Yes No

Was this reply helpful? Yes No

‎07-31-2022 11:41 AM

HP Recommended

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I removed the hp folder in Computer > Macintosh HD (Usually) > Library > Printers. and then i added the printer driver again from the system preference / printers & scanners and then it worked smoothly.

I forget to say that beside that error one i see on my hp printer screen, i was having another error message on mac "“hpPostProcessing.bundle” will damage your computer. This file was downloaded on an unkown date. "

and the solution that i mentioned above (about removning the hp folder) was stated here

Thanks for your help.

Was this reply helpful? Yes No

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.