Can i inquire facebook ads review

You might think you’re impervious to Facebook’s ads, but you probably do get seduced every once in a while. But because ads aren’t always permanently available anywhere, it can be impossible to find a Facebook ad that led somewhere you want to revisit. Now Facebook has a solution called Recent Ad Activity for when (if) you click an ad and want to see it again.

TechCrunch inquired with Facebook about the feature after Matt Navarra shared a screenshot, and now the company admits that Recent Ad Activity has been fully rolled out in the US. Facebook tells us it’s considering what other countries to test the feature in. You can find Recent Ad Activity in the bookmarks sidebar of Facebook’s mobile apps and desktop site.

Recent Ad Activity appears to show the past three months or so of ads you clicked, liked, commented on or shared. There’s also a tab for ads you purposefully saved.

Unfortunately, the three-month window means no one will be able to dredge up the political ads bought by Russian agents seeking to sway the 2016 U.S. presidential election in favor of Donald Trump.

Facebook has repeatedly refused to disclose the content of these ads publicly, citing that ads and their targeting are proprietary business secrets of its customers. It’s also bound by U.S. privacy laws that could penalize it for these disclosures. But with a search warrant, Facebook has given information about these ads’ content, targeting and buyers to Special Counsel Robert Mueller as part of his investigation into Russian meddling in the election, according to The Wall Street Journal and CNN.

The feature could be a boon to Facebook advertisers that seek to be remembered. Recent Ad Activity could let people click through an old ad and make a purchase or take another action the business cares about.

That in turn could help Facebook take credit for driving purchases. If you saw an ad six weeks ago but can’t quite remember it, you might Google any details you recall, leading the search engine to take credit for delivering the conversion. With Recent Ad Activity, those users might just come back to Facebook, click through the ad again and give Facebook data it can use to convince advertisers to spend more.

Reviews are an excellent way for businesses to promote on Facebook. Most people look at online reviews before going to a new business, and Facebook users might run across your local business on their favorite social media platform.

Since online reviews can be essential to getting new customers, it’s critical to monitor customer feedback on your Facebook Business Page, so you can promptly respond to positive and negative reviews and report fake reviews.

Free Guide & Checklist: How To Respond To Reviews

Can Facebook reviews be fake?

Yes, review sites such as Facebook, Yelp and Amazon have struggled to combat fake reviews for years. There have been investigations into fake review groups on Facebook, where users are incentivized to leave false positive reviews on product or business pages.

These Facebook groups can be responsible for thousands of fake review posts in a month. Facebook is cracking down on fake reviews and other community standards violations, but there are still many fake reviewers on the web.

Signs that a Facebook review might be fake

If you think you have a fake review, here are some red flags that indicate you might be right.

1. The review is overly positive or negative

   If a user lacks nuance and paints everything as the absolute best or worst thing, there’s a good chance the review is fake. Most people will comment on both positive and negative aspects of their experiences, though there are exceptions when genuine reviews can be completely glowing or scathing.

   1. The review is short

      If the user doesn’t add much detail, it might be fake. This could be a negative review like “Terrible” or “Bad service,” or it can be a positive one along the lines of “Perfect!” or “I recommend it.”

      1. The review uses general, sweeping terms

         If a user stays too general, they might be making up information. Most reviewers will give some sort of specific details about the location or decor. Perhaps they will mention a server or someone who helped them by name.

         1. The reviewer has zero friends

            People leave legitimate Facebook reviews using their personal profiles, so if you navigate to their page and they have no friends, that’s a big warning sign.

            Other profile red flags are if they don’t have any posts on their timeline, they don’t have any information in their “About me” section, or they only have one single profile picture. The picture might be blurry or unrecognizable, or it might be a celebrity.

            An authentic reviewer has numerous connections, profile information available on their Facebook and multiple profile pictures from over the years.

            Steps for handling fake Facebook reviews

            Misleading reviews and otherwise false reviews can be harmful to your business. Unfortunately, you can’t delete Facebook reviews unless you are the author of the post.

            If you spot a suspicious review on your Facebook page, do a sanity check first. Look through your records to see if you can confirm whether the reviewer was a customer and check with employees to ask if they recall the customer or incident.

            Report fake reviews

            If you determine there is a fake review on your page, report it by following these steps:

            1. Log into your business Facebook account
            2. Click the “Reviews” tab and find the suspicious review
            3. Respond to the review as though it were authentic
            4. Click on the three dots in the top right-hand corner of the review and click “Report post”
            5. Follow the directions that pop up

            A Facebook admin will review the recommendation and will decide whether or not to take it down.

            Responding to the fake review

            There is a chance that the review will stay up, in which case, you will benefit from a calm and direct response. You can say something like, “Thank you for taking the time to write this review. We don’t have any record of a (reviewer’s name), so please reach out to us at (business phone or email). We will be happy to figure this out and help make it right!”

            Keep getting positive reviews

            If a fake review is surrounded by positive reviews or you have an overall high star rating, the fake one will look like an outlier. The best way to get customer reviews is to ask for them!

            Don’t buy reviews. It violates Facebook’s policy, and your entire page could be taken down. Most customers will leave a review when asked, so it’s definitely worth putting in the effort. There are several ways to encourage customers to leave reviews, so here are just a few.

            Put up review request signs in your business

            Put up signs in visible places asking customers to leave Facebook reviews. Add a QR code so they can get to it effortlessly.

            Ask for reviews in person

            After you complete your service or transaction, ask customers to leave a review.

            Send a Facebook review link

            Make it easy for customers by emailing or texting a link that directs them to the review section, so it requires minimal effort on their part.

            Highlight rave reviews

            Embed Facebook reviews on your company website to show customers you value their feedback and encourage others to leave reviews.

            Offer an incentive for customers who check-in

            Checking in is an easy, fun way for customers to tell their friends that they are at your business. If you offer a small gift, like a free product or a small discount in the store, customers might happily check-in.

            No matter how you decide to ask for reviews, make sure customers know it’s voluntary.

            Can you remove bad Facebook reviews?

            You cannot remove individual reviews just because they are negative. The best thing to do with negative reviews is to respond to them. Personalize your response to the customer, acknowledge their feedback gracefully and try to move the conversation off of the recommendations page by offering your phone number or email address.

            The customer might write a follow-up review explaining how you stepped up to solve their issue. Even if they don’t add to their review, potential customers will see that you put the time and effort into improving that customer’s experience.

            Let Broadly help you manage your social media reputation

            Broadly helps small, local business owners manage their online reputation by offering a central location for checking reviews across social media platforms. A centralized inbox and web chat will also help you respond to customer inquiries quickly.

            Ready to see how Broadly can help improve your customer experience and manage your online reputation?

            What to do if your ad is rejected?

            Request another review of your ad.

            Go to Business Support Home..

            Click to select your account or catalog with the rejected ads..

            Select the ad, ad sets or campaigns that you believe were incorrectly rejected..

            Click Request review and select Submit..

            How do I ask for reviews on Facebook?

            There are a few ways to collect Facebook reviews..

            Encourage your customers to check-in on Facebook. Did you know that Facebook often prompts visitors that have recently checked-in to a place to write a review on the platform? ... .

            Send a Facebook review invitation email. ... .

            Write a Facebook post to request reviews from your fans..

            Are Facebook ads in review after 24 hours?

            Most ads are reviewed within 24 hours, but it can take longer in some cases. If your ad is still in review after 24 hours, you can contact Facebook support for help.

            How do I contact Facebook ad support?

            Click “Ads” or whatever you are looking for help with. Then, scroll down until you see “Still Need Help? Contact Support” where you should see a “Chat” or “Email” option populate.