What is the most affordable AWS Support plan that provides users access to the AWS Support API

Compare support plans

Explore the range of Azure support options and choose the plan that best fits, whether you're a developer just starting your cloud journey or a large organization deploying business-critical, strategic applications.

If you’re looking for a comprehensive, organization-wide support plan that includes Azure, Microsoft 365, and Dynamics 365, explore enterprise support.

Basic

Request support

DEVELOPER

Purchase support

STANDARD

Purchase support

PROFESSIONAL DIRECT

Purchase support

PriceIncluded for all Azure customers $29 per month $100 per month $1000 per month
Scope

Included for all Azure customers

Trial and non-production environments

Production workload environments

Business-critical dependence

Billing and subscription management support Available Available Available Available
24/7 self-help resources, including Microsoft Learn, Azure portal how-to videos, documentation, and community support Available Available Available Available
Ability to submit as many support tickets as you need Available Available Available Available
Azure Advisor—your free, personalized guide to Azure best practices Available Available Available Available
Azure health status and notifications Available Available Available Available
Third-party software support with interoperability and configuration guidance and troubleshooting Not available Available Available Available
24/7 access to technical support by email and phone after a support request is submitted Not available Available during business hours by email only. Available Available
Case severity and response time Not available Minimal business impact (Sev C):
Within eight business hours1
Minimal business impact (Sev C):
Within eight business hours1
Moderate business impact (Sev B):
Within four hours
Critical business impact (Sev A):
Within one hour
Minimal business impact (Sev C):
Within four business hours1
Moderate business impact (Sev B): Within two hours Critical business impact (Sev A):
Within one hour
Architecture Support Not available General guidance General guidance Guidance from a pool of ProDirect delivery managers
Support API (see details) Not available Not available Not available Create and manage Azure support tickets programmatically
Operations Support Not available Not available Not available Service reviews and advisory consultation from a pool of ProDirect delivery managers are non-transferable and limited to Azure ProDirect customers only
Training Not available Not available Not available Webinars led by Azure experts
Proactive Guidance Not available Not available Not available From a pool of ProDirect delivery managers

1 For most countries and regions, business hours are from 9:00 AM to 5:00 PM (local time) Monday through Friday, excluding holidays. For North America, business hours are from 6:00 AM to 6:00 PM (Pacific time), Monday through Friday, excluding holidays. In Japan, business hours are from 9:00 AM to 5:30 PM, Monday through Friday, excluding holidays.

More information

Azure support plans and benefits in these plans are utilized by customers, and not transferrable.

We provide support in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean, and Japanese.

If you purchase ProDirect support, we’ll email you to help you get started.

Purchase options

Azure.com only accepts payments by credit and debit cards unless invoicing has been arranged. Azure Prepayment dollars can’t be applied to support plans. Cancellation of support plans won’t result in a prorated refund.

You’ll be billed monthly for your Azure support plan, which will be automatically renewed. You’ll receive an email notification when your plan’s term is about to renew, and you may disable auto-renewal at any time.

Learn more about enterprise support.

What is the least expensive AWS Support plan?

Pricing for AWS Support Plans | Starting at $29 Per Month | AWS Support.

What is the minimum AWS Support plan level that provides access to the AWS Support API for users?

You must have a Business, Enterprise On-Ramp, or Enterprise Support plan to use the AWS Support API. For more information, see AWS Support .

Which of the following AWS Support plans provide programmatic access to AWS support?

AWS Support API provides programmatic access to AWS Support Center features to create, manage, and close your Support cases, and operationally manage your Trusted Advisor check requests and status.

What are the 4 support plans offered by AWS support?

There are three types of support plans available: Developer, Business, and Enterprise. For more details, see Compare AWS Support Plans and AWS Support Plan Pricing . Javascript is disabled or is unavailable in your browser. To use the Amazon Web Services Documentation, Javascript must be enabled.