What are the three main purposes of therapeutic communication?

FORMS: Verbal, Nonverbal, Electronic

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• What are the advantages of using therapeutic communication in a healthcare setting?
• What is the benefit of therapeutic communication in nursing?
• What is the main purpose of therapeutic communication?
• What are the three main purposes of therapeutic communication?

Verbal
-spoken
-written
-uses language

Nonverbal/Body Lang
-does not always match up with verbal, so important to observe this
-also important to be aware of nonverbal communication that nurses send out
-nurses need to understand cultural beliefs, sometimes, to understand some nonverbal practices
-Touch: influenced by family, class, culture, age, sex; most effective nonverbal way to express a variety of emotions inc. love, anger, affection, excitement, security
-Eye Contact: begins communication, suggests respect and willingness to listen, absence indicates anxiety or avoidance, some believe it reveals a person's true nature, however some cultures like Asian and Native Americans see it as invasion of privacy, some cultures are taught to avoid it, avoid with superiors; can indicate anger, daydreaming, fear
-Facial Expression: most expressive, nurses need to control their facial expressions
-Posture: good alignment indicates good health and positive attitude, slouch indicates depression or tiredness, can indicate pain and limitations
-Gait: can indicate well being, sadness, discouragement, illness, need for assistance
-Gestures: thumbs up, kicking in anger, tapping foot for impatience, waving hand towards or away; used often when 2 people speak different languages
-General Physical Appearance- detect illness and effectiveness of care; example of appearance indicating a problem would be dry skin, sunken eyes, poor muscle tone
-Mode of Dress and Grooming: sick people often show no attention to their looks or clothes, a sign of returning to health is interest in these
-Sounds: crying, moaning, gasping, sighing are oral but nonverbal
-Silence: might indicate understanding, thinking, or anger

Electronic
-challenges include protecting patient privacy/confidentiality and preventing unintended consequences for the employer or the nurse
-social media: used for EBP and many other things, ANA Principle's for Social Networking, Describing a patient by using a room number or diagnosis rather than a name is still considered a breach of confidentiality and a violation of patient privacy.; Employers may use social media to screen potential employees as long as they do not violate discrimination laws
-email/text: communicate with staff, and sometimes patients, should be concise and avoid abbreviations, risk for violating privacy, patient's have to authorize this type of communication with them and it must all be documented in medical record
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LEVELS: Intrapersonal, Interpersonal, Group

Intrapersonal
-talking to yourself
-beneficial for nursing behavior, help you to stay calm and focus on the patient

Interpersonal
-2 or more people
-goal to exchange message
-ex: talking to a patient
-nurse does this all day
-influences your sharing, problem solving, goal attainment, team building, and effectiveness in critical nursing roles (e.g., caregiver, teacher, counselor, leader, manager, patient advocate).

Small Group
-nurse interacts with 2 or more people
-examples include: staff meetings, patient care conferences, teaching sessions, and support groups

Organizational
-people and groups within an organization communicate to achieve established goals.
-Nurses on a practice council meeting to review unit policies, or nurses working with interdisciplinary groups on strategic planning or quality assurance, use organizational communication to achieve their aims.

Group Dynamics: studied to determine effectiveness, how people relate to each other when working towards a goal

-The patient is awake, alert, and oriented to person, place, and time

-The unit is quiet

-The patient has been admitted to facility in the past

Rationale: Positive outcomes for interactions include factors such as the relationship between participants, internal mood states, mental and physical condition, experience and education, and external noise emanating from the environment. Noisy environments increase stress, as does pain. If the patient is in a bad mood, it may be best to address this issue prior to completing the admission because the patient will be more receptive.

B, D

(Body language includes facial expressions, reflexes, body posture, hand gestures, eye movement, mannerisms, touch, and other body motions. Body posture and facial expressions, including eye movements, are two of the most important cues to determine how a person is responding to the message. This patients crossed-arm posture and sharp finger rapping are indicators of anger. Poor eye contract is recognized as poor self-esteem or guilt cues, whereas a quizzical expression is likely an indication of confusion. Leaning forward in the chair is generally viewed as a positive sign of interest and/or cooperation.)

What are the advantages of using therapeutic communication in a healthcare setting?

When you communicate in a therapeutic manner, you allow your patient to feel safe and at ease. That openness and trust inevitably creates a safe space, which gives your patients the best experience possible.

What is the benefit of therapeutic communication in nursing?

Therapeutic communication skills, which can be developed through education and practice, are the most important part of nursing. This process improves patient satisfaction through listening and conveying information.

What is the main purpose of therapeutic communication?

The purpose of therapeutic communication, then, is to help clinicians build trust with patients while also helping clinicians and patients collaborate efficiently and effectively toward the patient's physical and emotional wellness.

What are the three main purposes of therapeutic communication?

Therapeutic communication focuses on advancing the physical and emotional well-being of a patient. it involves three general objectives: collecting information to determine illness, assessing and modifying behavior, and pro- viding health education.

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