Recover, restore, or reset your Samsung PC
If you are having an issue with your Samsung Windows PC or if it isnt running properly, use Samsung Recovery to reset the device and restore it to a previous point in time. Samsung Recovery has options for creating a backup, performing a reset, and even restoring the Windows OS. You should consider creating backups regularly when your PC is running well, especially if you plan to make big changes. This will ensure that you have a stable backup available in case your Samsung Notebook, Galaxy Book, or Galaxy Tab Pro S ever malfunctions.
Note: Samsung Recovery is not available on all Galaxy Book models.
Create a backup
Your Windows PC allows you to back up all your data and important information to a storage device. Like we said, it's a good idea to create backups regularly so you can be prepared if the worst case scenario happens.
If desired, connect an external storage device to your Windows PC.
Next, select the Start icon, and then open Samsung Recovery.
Select Back upcomputer.
Enter a name and description for the backup image. Select the connected storage device, and then select Start backup.
The backup will take a couple of minutes to complete. When it's done, select OK.
Recover from a backup
If your data is suddenly gone or if your Windows PC is acting up, dont worry. You can still recover your data and information from the backup you created on a storage device.
If needed, connect the external storage device with the backup data to your Windows PC.
Next, select the Start icon, and then open Samsung Recovery.
Select Backup and restore management, and then select Restore next to your desired backup.
Select Start restore, and then select OK. The PC will restart and begin the recovery. The process may take a couple of minutes.
Create a restore point using Windows
A Windows restore point will allow you to restore your PC back to a time when it was working properly. You can access this restore point at any time. See the next section for more details on using your restore point.
Navigate to the search bar and then type and select Create a restore point.
Select the System Protection tab in System Properties, and then select Create.
Note: By default, restore points are created automatically for major events like installing a new device or software update. If Protection is set to Off, select the drive and click Configure to turn it back on and choose how much hard drive space to reserve for restore points.
Add a description for the restore point, and then select Create. Select OK to confirm.
Use System Restore with Windows
If you want to return to a restore point, either one you've manually created or that was automatically created, you can access it with System Restore. Restoring will remove apps and updates that were added after the restore point was created, but will not change your personal files.
Navigate to the search bar and then type and select Recovery.
Select Open System Restore, and then select Next.
Choose your desired restore point, and then select Next. Select Finish to confirm.
Perform a factory reset using Samsung Recovery
A factory reset will delete all your personal information from your Windows PC. Make sure to back up sensitive or important information before starting a factory reset, so you don't lose your data.
Select the Start icon, and then open Samsung Recovery.
Select Computer factory reset, and then select Start factory reset.
Select OK, and then use the on-screen instructions to complete the reset.
Reset your PC with Windows Recovery
If you tried using Samsung Recovery to perform a factory reset and your issue is not resolved, you can also use Windows Recovery. This will reinstall a fresh copy of Windows on your PC if you need to start over.
Select the Start icon, select Settings, and then select Update and Security.
Select Recovery, and then select Get started under Reset this PC. A window will appear with two options for resetting the device.
Choose Keep my files if youd like to remove all apps and settings but keep your personal files.
Or, choose Remove everything to remove all apps, data, and settings.
Other answers that might help
Use Tablet mode on your Samsung PC
Use the touchscreen on your Samsung PC
Connect your Samsung PC to a network
Use the Action Center on your Samsung PC
Run a virus scan on your Samsung PC
Clean your Galaxy Book's screen and keyboard
Get to know your Galaxy Book's on-screen keyboard
Create a Microsoft account on your Galaxy Book
Use the touchpad on your Galaxy Book
Set up a lock screen on your Galaxy Book
Charge your Galaxy Book
Secure your Samsung PC with Windows security features
Set up Link to Windows with your Galaxy phone and Windows 10 or 11 PC
Make sure your Samsung PC has genuine Windows
Multitask on your Galaxy Book
How to set up and manage your Samsung account
Screen mirroring to your Samsung TV
How to free up disk space on a Samsung PC
Use the accessibility settings on your Samsung PC
Install or uninstall apps on your Samsung PC
Update software, apps, and drivers on your Samsung PC
Use the Samsung Settings app on your Samsung PC
Disable the webcam on your Samsung PC
Password options for your Samsung PC
Use Samsung Notes on your Samsung PC
Adjust the brightness on your Samsung PC
Use the function keys on your Samsung PC
Snag more face time with video calls on your Galaxy device
Get your Samsung device ready for service
Use Air Command on your Samsung PC with S Pen
Choose what happens when you close the lid on your Samsung PC
Drive encryption with BitLocker on your Samsung PC
Set up your Samsung Notebook for the first time
Touchpad Gestures and Tips for the Notebook
Insert or remove an SD card in your PC
What is Cortana and How do I Use it
Change the display and brightness settings on your Samsung Notebook
Use the Function keys on your Samsung Notebook
Was this content helpful?
Please take our brief survey. To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your selection.
Please tell us why.
Please help us improve by selecting a reason below.
My issue is with the:
- Content quality
- Be easier to find
- Be easier to understand
- Not have broken links and/or pictures
- Provide more useful information
- Other
- Software or Firmware
- Product performance
- Need repair
For Software or firmware questions, we suggest the following:
For product performance questions, we suggest the following:
For Software or firmware questions, we suggest the following:
- Be easier to find
- Be easier to understand
- Not have broken links and/or pictures
- Provide more useful information
- Other
Thank you for your feedback!
- tap here to text SMSCARE to 62913 for 24/7 live support
- Message Us
- Message Us start an online chat with Samsung
- 1-800-SAMSUNG 8 AM - 12 AM EST 7 days a week IT/ Computing - 8 AM to 9 PM EST Mon to Fri
- Order Help
- Samsung Promotions
- Call Us
- Give us a call 1-800-SAMSUNG [1-800-726-7864]
- Mobile Support 8 AM - 12 AM EST 7 days a week
- Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
- IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
- Order Support Order Help