Which type of conflict is concerned with how we perceive or interpret events or actions?

Abstract

This paper presents a multifaceted qualitative investigation of everyday conflict in six organizational work teams. Repeated interviews and on-site observations provide data on participants' perceptions, behaviors, and their own analyses of their conflicts, resulting in a generalized conflict model. Model evaluation indicates that relationship conflict is detrimental to performance and satisfaction; process conflict is also detrimental to performance; and task conflict's effects on performance depend on specified dimensions. In particular, emotionality reduces effectiveness, resolution potential and acceptability norms increase effectiveness, and importance accentuates conflict's other effects. Groups with norms that accept task but not relationship conflict are most effective. The model and the findings help to broaden under-standing of dynamics of organizational conflict and suggest ways it can either be alleviated or wisely encouraged.

Journal Information

Founded in 1956 by James Thompson, the Administrative Science Quarterly is a peer-reviewed, interdisciplinary journal publishing theoretical and empirical work that advances the study of organizational behavior and theory. ASQ publishes articles that contribute to organization theory from a number of disciplines, including organizational behavior and theory, sociology, psychology and social psychology, strategic management, economics, public administration, and industrial relations. ASQ publishes both qualitative and quantitative work, as well as purely theoretical papers. Theoretical perspectives and topics in ASQ range from micro to macro, from lab experiments in psychology to work on nation-states. An occasional feature is the "ASQ Forum," an essay on a special topic with invited commentaries. Thoughtful reviews of books relevant to organization studies and management theory are a regular feature. Special issues have explored qualitative methods, organizational culture, the utilization of organizational research, the distribution of rewards in organizations, and critical perspectives on organizational control.

Publisher Information

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Which type of conflict is concerned with how we perceive or interpret events or action?

What are the 4 types of conflicts?

What are the 4 types of conflicts in human behavior?

What is C type conflict?