System error code 123 The filename, directory name, or volume label syntax is incorrect

Hi
I am adding a step to an existing workflow to copy the output to a remote server. The setup is to put the output into a different directory each month. [This works fine when copied locally.]

I get the following error:
Error code 123: The filename, directory name, or volume label syntax is incorrect.

The full message in the log is:

ERROR: W3001 : Error while executing plugin: W3220 : Error creating directory: \\172.22.21.23\planetpress\toprint\invoices\201703\: Error code 123: The filename, directory name, or volume label syntax is incorrect.
ERROR: Send To Folder: W1603 : Plugin failed - 01:49:46

I was initially trying to use a mapped drive and got a different error as the system couldn't find the path.

I see this was raised in 2013 but not answered properly.

thanks Harry

It looks like the service [PlanetPress Watch] doesn't have sufficient rights to write to/create that folder.

Can you verify that the user under which PlanetPress Watch is logged on has sufficient rights on that network drive?

Edited by Jean-Cédric [03/15/17 05:39 PM]

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Thanks for the response. I had a discussion with my infrastructure guy and we came to the conclusion that the user the planet press service runs under does not have direct access to the remote server.
He had set up a mapped drive specifying a separate user and password to make that happen. But we thought that has no direct bearing on how the planet press service gets there.
So - I went into network preferences and supplied the remote user, password and server in the NetWare login section.
However - when I change the configuration the planet press service fails to restart. I get these two errors:
ERROR: W2000 : The service was not started: Severity: 1; Category: 1; ID: 27. Message: System Error. Code: 126.
The specified module could not be found

There was a comment about an error in Netware. Is this the place where one specifies the user to use to get to a UNC path?
Is it even possible to access a UNC path using a different user than the one the service is running under?

cheers Harry

The user you define is the one that will be use by PlanetPress Watch. When you are in Debug mode, it will use the user under which you are currently logged in. Therefore you could be able to reach a specific folder while in Debug mode but get an error while running live.

I would check Windows Event Viewer to see about the System error. It might shed some light on the current issue.

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Thanks Jean-Cedric
I'm not sure what you mean by:
'The user you define is the one that will be use by PlanetPress Watch.'
Does this mean that the user defined in NetWare login is used to run the PlanetPress Watch service?
Or that the tries to connect using that user? If this is so it would appear to want to do this when it starts rather than when it tries to copy to the server.

I checked the Event Viewer. There is the following message from Windows:
Faulting application PPWatchService.exe, version 7.2.2.5919, faulting module AlambicEdit.dll, version 1.2.25.42, fault address 0x0000bc8b.

Previous to that there is this message from the PlanetPress Service:
The description for Event ID [ 27 ] in Source [ PPWatch7 ] cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: W2000 : The service was not started: Severity: 1; Category: 1; ID: 27. Message: System Error. Code: 126.
The specified module could not be found.

Does anyone know if it is possible to connect and copy files to a remote server that needs a different user to connect to?

cheers Harry

In PlanetPress Workflow Configurator, Tools menu, Configure Services, that is the user that will be used to run Workflow services.

I do not know about Netware....I watched on the internet about the error code:
System Error. Code: 126.
The specified module could not be found.

There is multiple reasons why it would give that error.

I don't know what you did in Netware but did you try create a user that has full admin rights and set Workflow services to use it?

_________________________
♪♫♪♫
99 frigging bugs in my code
99 frigging bugs
Take one down
Code around
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Yeah - Workflow services is running under the administrator on the PC it is on.
What we are trying to do is copy files to another server in another domain where our administrator has no rights - so when one maps a drive one specifies a user in that domain to connect with.
Mapping drives works OK so we know there are no problems with firewalls or the user setup at the far end.

But the question has become:
How does one set up Planet Press so it uses a user in a different domain to access a UNC path?
Is this even a feature that Planet Press has?

Exactly where you are setting it up to use the Adminsitrator account.

Make sure that the Local System Account is not checked, checked the
Display network domains and usernames, then you can change the Domain, username...

_________________________
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99 frigging bugs in my code
99 frigging bugs
Take one down
Code around
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Are you suggesting I change the account that Planet Press service runs with to be the user in the remote domain?

That won't work. It runs authorisation to do things locally as well.

Then you need to create a user that have both the rights on the current machine and on the domain where you want it to access folders and files.

_________________________
♪♫♪♫
99 frigging bugs in my code
99 frigging bugs
Take one down
Code around
127 frigging bugs in my code
♪♫♪♫