Which of the following represents one of the primary components of the value chain?
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The central element in the ITIL SVS is the Service Value Chain. The service value chain is an operating model for the creation, delivery and ongoing improvement of services. It outlines the key activities required to create value in response to demand, through the creation and delivery of products and services. Download Now: ITIL 4 Best Practice e-BooksThese all-new for 2020 ITIL e-books highlight important elements of ITIL 4 best practices. Quickly understand key changes and actionable concepts, written by ITIL 4 contributors. In ITIL, there are six activities in the service value chain which represent the steps an organization takes in the creation of value:
Each activity contributes to the value chain by transforming specific inputs into outputs. The inputs could be demand from outside the value chain, or outputs of other activities, while the transformation is facilitated by ITIL practices, undertaken using internal or third-party resources, processes, skills, and competencies. Let us look at each activity in detail, specifically the purpose, inputs and outputs. As each value stream is made up of a different combination of activities and practices, the inputs and outputs listed will not always apply, as they are specific to particular value streams. The lists of inputs and outputs given are not prescriptive, and they can and should be adjusted when organizations design their value streams. (This article is part of our ITIL 4 Guide. Use the right-hand menu to navigate.) 1. Plan
2. Engage
3. Design and Transition
4. Obtain/Build
5. Deliver and Support
6. Improve
ITIL® is a registered trade mark of AXELOS Limited. IT Infrastructure Library® is a registered trade mark of AXELOS Limited. Learn how ServiceOps can help you predict change risks using service and operational data, support cross-functional collaboration to solve problems, and automatically recommend problem resolutions. ITIL 4 Best Practice e-booksThese all-new ITIL e-books highlight important elements of ITIL 4 best practices so that you can quickly understand key changes and actionable concepts. Download now for free! These postings are my own and do not necessarily represent BMC's position, strategies, or opinion. See an error or have a suggestion? Please let us know by emailing . BMC Brings the A-GameBMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading
automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead. You may also likeAbout the authorJoseph MathengeJoseph is a global best practice trainer and consultant with over 14 years corporate experience. His passion is partnering with organizations around the world through training, development, adaptation, streamlining and benchmarking their strategic and operational policies and processes in line with best practice frameworks and international standards. His specialties are IT Service Management, Business Process Reengineering, Cyber Resilience and Project Management. About the authorJon Stevens-HallJon Stevens-Hall is a Principal Product Manager for BMC Helix ITSM. He was a contributing author on several of the ITIL 4 Managing Professional books (“Create Deliver and Support”, and “High Velocity IT”). His work focuses on innovative new tooling for Service Management, and the evolution of ITSM in the DevOps era. Which of the following is a primary component of the value chain?The value chain framework is made up of five primary activities -- inbound operations, operations, outbound logistics, marketing and sales, service -- and four secondary activities -- procurement and purchasing, human resource management, technological development and company infrastructure.
Which if the following represents one of the primary components of the value chain?The primary activities of the value chain include inbound logistics, operation outbound logistics, marketing and sales, and service.
What one of the following is not one of the primary components of a value chain?The correct answer is D) procurement. This option is correct because procurement is one of the secondary activities of the value chain.
Which of the following can be considered a primary activity in the value chain process?The five key (primary) activities that generate higher profits include inbound logistics, operations, outbound logistics, marketing and sales, and services.
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