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Requesting Google Reviews
The Google Reviews integration allows you to request Google reviews based on the orders you received from your marketplaces and webstores.
This help file will show you how you can easily start automating Google Reviews requests in your eDesk account.
Before you start
- eDesk Feedback is available as an Add-On. To find more information, click here.
- Youll need an Admin login to eDesk. If you dont have an Admin login, you can request one from an Admin user within your business.
- You'll need a Google My Business account. To find out more about this, click here.
01 How does it work?
The Google My Business integration allows you to automatically request reviews on Google for your business when a customer purchases from you.
These reviews you receive are left on the Google profile [location] for your business.
To create a group with all your locations, follow the simple instructions below:
Log into your My Business Google account.
If you have only one location, click Manage locations from the menu. [If you have two or more locations, proceed to the next step.]
Click theCreate location groupbutton in the top right corner of the page. [If you don't see this button, clickthe three dash menuin the top left corner, then click +Create business account.]
Enter your location group name and clickDone.
Note: If it is another user account who will be adding Google Reviews to eDesk, they must have permission to manage the Google Groups in order to add the channel to eDesk.
02 How do I connect Google Reviewsin eDesk?
It's very simple to connect Google Reviews to eDesk Feedback, simply follow the instructions below:Go to Settings Mailbox Settings Channels.
Click + Add Channel and select Google Reviewsin the Social Media section.
Select Authorise eDesk and follow the instructions on-screen.
After authorizing eDesk, double check you have all the following and click on Next.
- Within your Google account select Businesses.
- Select the group you would like to connect to eDesk.
- Click on Group Settings to retrieve your Business Group Code.
- Enter the group code into the field in eDesk Feedback.
- Hit Next to continue.
03 Creating Feedback Rules
Google reviews can be requested on orders from webstores connected to eDesk, excluding Amazon and eBay [sellers are not allowed to direct customers outside of the marketplace].
To start requesting Feedback on Google, simply create a Feedback Rule for your channel and include a link to your Google review page where the customer can leave a review.
04 Google Reviews Dashboard
The Google My Business Dashboard displays the amount of feedback you received across your stores.You can consult it very easily via Insights Reviews & feedback in your eDesk account.
05 Negative Feedback
When you receive a negative feedback, it will automatically create a ticket in eDesk which you can reply to.Note: there wont be any email address associated with the customer that left a review - only a name.
Further Readings
If you wanted to learn more about requesting feedback and reviews on Trustpilot, click here.
Interested in learning more about the Amazon Request a Review feature? Click here.