Customer onboarding Specialist job description

An onboarding specialist helps introduce people to a companys culture and operations. If you work in HR, then your job is to ensure that each new hire adjusts to the work environment of the company during their first few days on the job. As a general onboarding specialist, your focus is on bringing new employees or customers into the companys ecosystem and making them feel like they belong. Your duties include creating handbooks to explain company policies and procedures, communicating expectations, providing company tours, introducing team members, assisting with account setup, and answering questions.

The qualifications you need to become an onboarding specialist are a bachelors degree in human resources management, communication, or a similar field and experience working in HR or customer service. In an HR setting, your responsibilities require you to have excellent communication skills, respect for confidentiality, familiarity with labor laws and legislation, a firm grasp of employee relations, and experience using Human Resources Information Systems [HRIS]. As a client onboarding specialist, your computer skills are in high demand, as you use a combination of email, social media, and web copy to engage and interact with new and returning customers.

With this Onboarding Specialist job description sample, you can get a good idea of what employers are looking for when hiring for this position. Remember though, every employer is different and each will have unique qualifications when they hire for their Onboarding Specialist position.

Summary

Our company is looking for an Onboarding Specialist to join our HR department. Your job in this position is to help new employees adapt to our company culture. You may help them with benefits information or other aspects of company life. You are also responsible for ensuring that all paperwork is in compliance with our policies. You should have significant recruiting or human resources experience. Our ideal candidate has a bachelors degree in human resources management or a similar field.

Duties and Responsibilities

• Create literature on company policies for new employees
• Write emails informing new and existing employees of policy changes
• Process onboarding paperwork
• Coordinate with IT to set up new employees with computers
• Answer any questions about payroll or benefits

Requirements and Qualifications

• Bachelors degree in human resources management
• Strong communication and organizational skills
• Attention to detail
• Welcoming personality
• Ability to memorize company policies